You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that processing times for cancellations may vary depending on the stage of order fulfillment. We recommend submitting cancellation requests as soon as possible to ensure successful processing before shipment.
To cancel an order, please contact our customer service team using the information provided in the "Contact Us" section below. Please have your order number ready to facilitate faster processing. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited to your account may vary depending on your financial institution. Typically, you can expect to see the refund within 7-10 business days after we process it.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a gift that you would like to return, we can issue a refund in the form of store credit. Sale items may only be returned for store credit unless otherwise specified.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may take additional time to process the refund. If you still have not received your refund, please contact your credit card company or bank, as they may need additional time to finalize the transaction.
If after contacting your financial institution you still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the issue and work with you to resolve it promptly. Please have your order number and proof of purchase ready when contacting us about refund issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have regarding returns, refunds, or cancellations.
We value your satisfaction and strive to make the return process as smooth and transparent as possible. Your feedback helps us improve our services, so please let us know if you have any suggestions regarding our return policy or procedures.
